Please find below our most Frequently Asked Questions.
KADOO gifts are processed within 1-3 days and are shipped from New York via USPS Priority Mail and UPS. It will typically take 1-3 business days with USPS Priority Mail and 4-7 business days for UPS ground shipping depending on the destination. Most areas in New York City and surrounding area take 1 day with UPS ground. Once your order is processed and begins its route to you, you’ll receive a shipment confirmation and a tracking link. If you have some specific dates or requirements, please email us at firstname.lastname@example.org. We will try our best to accommodate to your preferred delivery date.
All orders placed on the weekend and on public holiday will be processed on the next business day. **As a result of the ongoing COVID-19 impacting shipping carriers nationwide, please expect longer time for delivery.**
We suggest at least 1-2 weeks in advance to ensure all products are in stock and to allow the products to be delivered at your preferred date. **Please place your order ahead of time, to avoid unpredictable mail courier limited service due to the ongoing COVID-19.**.
Yes, we do! We have a strong relationship with UPS, who have been assisting us in shipping many KADOO corporate boxes to different countries all around the world. Please provide us with any international shipping addresses ahead of time as we prefer to ship in advance for most of our international destinations to avoid any custom or duty inspection and any delay due to COVID-19 in many parts of the world. Please note: there will be additional custom duty fees depending on the country destination, and we mostly bill all international shipping fees after completion of the shipment.
All sales are final as we take great care in making sure your gifts arrive in perfect condition. In the rare event, if any of your items are received damaged, please notify us within 7 days after delivery date at email@example.com with photos of the damaged products. We will try our best to make it right!We are not responsible for any error made by the shipping carriers, including lost or stolen package once delivered by the delivery service. We are also not responsible for a delay due to force majeur.Please note, because of the nature of the handmade touch, slight inconsistency might appear.
Our box size is 9.25 x 9.25 x 4 inches and our Petite box size is 8.25 x 8.25 x 3.5 inches. Each box is designed and printed in the USA using 55% post consumer recyclable material and vegetable based inks with low VOC emissions.
We wrap each box using Furoshiki, the traditional – and environmentally friendly - Japanese method of wrapping with a cloth, which can be re-used again and again (even as a wine carrier!).
Our fabrics are 100% French linen and 100% cotton. Our fabric meets the requirement for environmentally friendly dyeing OEKO-Tex 100. We have also collaborated with many independent local artists for our fabric wrap.
Absolutely! We provide complimentary KADOO notecards with matching envelope and an optional handwritten message (more or less up to 100 words) at checkout. Our notecard size is A1 or flat card (3.5 x 4.875 inches).
We source our flowers from everywhere, all the way from Copenhagen, Denmark to Catskills, New York! We especially love to work with local farmers. Because dried flowers are more fragile, we include a small arrangement in a separate small box to make sure they stay intact when they arrive. Dried flowers typically last for 2 years, though slight fading of the colors might occur after 6 months. Please store dried flowers in room temperature, with low humidity and no direct sunlight to ensure longevity.
Due to the seasonal nature of our botanical, the type of flowers/leaves shown on the website might differ from the actual received. We will try our best to maintain the color scheme and flowers/leaves of equivalent value will be used.
KADOO is a play on the Indonesian word "Kado", which means present or gift.
We carefully select and curate items, sourcing them from makers with missions we believe in – sustainable, organic, artisan-made, local and mostly women-owned companies.
Yes, we appreciate any sites or blogs that choose to feature our products! We only asked that you link back to our site. Feel free to email us at firstname.lastname@example.org
We love discovering new products! Feel free to get in touch at email@example.com and let us know!